Privacy policy

Effective Date: 25/12/2024 | Last Updated: 01/06/2026

 

1. Introduction

Welcome to HYV Healthtech Private Limited ("HYV", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By using our services, you agree to this Privacy Policy.

 

2. Information we collect

a. Personal Identifiable Information: Name, email address, phone number, shipping and billing address, payment information.

b. Non-Personal Information: IP address, browser type, device information, website usage data.

c. Transactional Information: purchase history, order details.

d. Cookies and Tracking Data: session cookies, preference cookies, security cookies.

 

3. How we use your information

• Process orders and transactions.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send promotional offers, newsletters, and updates (with your consent).
• Prevent fraudulent transactions and enhance security.
• Comply with legal and regulatory requirements.

 

4. Consent and withdrawal

We process your personal data on the basis of your consent and to perform our contract with you (fulfilling your orders). Where we rely on consent — for example marketing messages — you may withdraw it at any time by clicking unsubscribe or emailing support@livehyv.com, with no effect on processing already carried out. Withdrawing consent for order-related processing may mean we cannot fulfil your order.

 

5. How we share your information

We do not sell, rent, or share your personal information except with:

• Service providers that help us operate, including our e-commerce platform (Shopify), payment gateways, courier and logistics partners, and communication/analytics tools.
• Legal compliance: to comply with legal obligations, court orders, or regulatory authorities.
• Business transfers: in case of mergers, acquisitions, or sale of assets.

Some of these processors may process data on servers outside India; where they do, we take reasonable steps to ensure your data is protected to the standard described in this policy.

 

6. Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, improve functionality, and personalise your experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

 

7. Data security

We use industry-standard measures including SSL encryption, secure payment gateways, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

8. Data breach

If a personal-data breach occurs that is likely to affect you, we will take prompt remedial action and notify you and the Data Protection Board of India as required by law, describing the nature of the breach and the steps we are taking.

 

9. Data retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

 

10. Your rights

• Access your personal data.
• Correct or update your information.
• Request deletion of your data.
• Object to data processing.
• Withdraw consent (where applicable).

To exercise these rights, contact support@livehyv.com.

 

11. Data Protection & Grievance Officer

In line with the Digital Personal Data Protection Act 2023 and the Consumer Protection (E-Commerce) Rules 2020, you may contact our Grievance & Data Protection Officer for any privacy request or complaint:

• Name: [Name]
• Designation: Grievance & Data Protection Officer, HYV Healthtech Private Limited
• Email: support@livehyv.com

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

 

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal information.

 

13. Children's privacy

Our services are intended for users aged 18 and over. We do not knowingly collect the personal data of children, we do not direct targeted advertising at minors, and we do not carry out behavioural monitoring of minors. Where we become aware that we hold a child's data without verifiable parental consent, we will delete it promptly.

 

14. Changes to this privacy policy

We may update this Privacy Policy at any time. Changes are effective immediately upon posting. Please review this policy periodically.

 

15. Governing law

This Privacy Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

 

16. Contact us

For questions about this Privacy Policy: HYV Healthtech Private Limited. Email support@livehyv.com or WhatsApp +91 9910131881.