FAQs
Q: What is HYV?
A: HYV stands for High Yielding Variety, a mindset of growth and potential. Pronounced like “hive,” it symbolizes a thriving community committed to hydration, wellness, and living elevated. Our range includes premium insulated bottles, tumblers, and MagSafe-enabled products designed for modern lifestyles.
Q: What makes HYV products unique?
A: HYV products combine innovative features, like MagSafe lids and dual-cap options, with premium materials and sleek designs. Our focus is on durability, sustainability, and creating products that seamlessly fit into your active lifestyle.
Q: Are HYV bottles and tumblers BPA-free?
A: Yes, all HYV products are made from high-quality, BPA-free materials to ensure your safety and peace of mind.
Q: How long do HYV bottles and tumblers keep drinks hot or cold?
A: Our products are engineered with double-wall vacuum insulation:
• Keeps drinks cold for up to 12-24 hours depending on the specific product.
• Keeps drinks hot for up to 8-12 hours depending on the specific product.
Q: Are MagSafe bottles compatible with all phones?
A: Yes! The MagSafe feature works with iPhones 12 and newer, as well as MagSafe-compatible phone cases. For non-MagSafe phones, you can use the magnetic strip provided with the bottles to make it compatible.
Q: Do the tumblers fit standard cupholders?
A: Yes, all the HYV tumblers are designed to fit standard car cupholders for convenience.
Q: Are HYV products environmentally friendly?
A: Absolutely. HYV products are reusable, reducing the need for single-use plastics. We are committed to sustainability and use eco-conscious materials in all our designs.
Q: Is the stainless steel used in HYV products food-grade?
A: Yes, all stainless steel components are made from premium, food-grade 18/8 or 304 stainless steel, ensuring safety and durability.
Q: Where do you ship to?
A: HYV ships globally. Shipping rates and delivery times vary depending on your location. Visit our shipping page or contact us for details.
Q: What is your exchange/return policy?
A: HYV provides exchanges for products that are damaged during transit. To qualify for an exchange:
• The product must be unused and in its original condition.
• Claims are subject to company approval.
Please contact us within 7 days of receiving your order at support@hyv.com or contact us at +91 9910131881 with photos of the product and order details to initiate a claim.
Q: How can I join the HYV Club?
A: Joining is easy! Sign up on our website to earn loyalty points, access exclusive discounts, and be the first to know about new launches.
Q: How do I get featured on HYV’s social media?
A: Share your HYV moments on Instagram using #LiveHYV and tag @hyvofficial for a chance to be featured.
Q: Does HYV host giveaways or promotions?
A: Yes! Follow us on Instagram and sign up for our newsletter to stay updated on the latest giveaways and special offers.
Q: Do you offer custom branding or bulk orders?
A: Yes, HYV offers custom branding and bulk orders for corporate gifting or events. Contact us at shiv@hyv.com for more information.